Terms of Service

Introduction

We may collect the following information:

• These terms describe the rules for our collaboration on Valkyrr.com.
• They apply to all our agreements once you've agreed to them.
• If you're an individual, consumer terms apply to our agreement.
• We can change these terms without notice, but the updated terms will always be available on our website. Significant changes will be communicated 30 days in advance.

Definitions

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Terms mean these terms.
• Valkyrr refers to us, Valkyrr.com.
• Solution encompasses all that we offer you.
• Parties refer to you and us.
• Account is your account with us, where you manage your solutions.
• Subscription Agreement is used for purchasing web hosting services on our website.
• Traffic refers to internet traffic to and from your solution through our infrastructure.

Payment

Prices on our website are typically displayed in EUR/DKK/SEK. VAT is always displayed on the website. Payment is usually made online. When upgrading, you pay the price difference for the remaining original term. The new price is invoiced separately from the next billing period. When downgrading, you still pay the original price until the next billing period, when the new price takes effect. We rectify errors, change prices, and handle delivery issues from our suppliers.

Establishment

We initiate the establishment of your solution upon receiving your payment. To establish an agreement, you must be of legal age, have consent from a legal guardian, or be a registered company. After establishment, we send you an email with information about your solution and any instructions.

Ownership

The person whose information is on the account with us owns the account and the associated solutions. Anyone with access to your account can manage the solutions. Updating account information automatically designates the respective person as the owner of the solution.

Hosting Terms (General)

• A subscription agreement typically runs for 1, 3, 6, or 12 months from the day the hosting service is ordered. The agreement can be extended at expiry.
• If the subscription agreement is not extended, it expires on the specified date. After expiration, data can no longer be accessed, and two weeks after the expiration date, the product and associated data are deleted, after which the agreement is considered terminated.

Use of Hosting

• Our solutions are primarily for game servers for individuals and businesses. Use for storing large file archives for download or streaming requires prior agreement.
• We continuously assess scripts and programs to prevent overload or downtime. We reserve the right to temporarily close access to the service as needed, even if the customer is not responsible for the misuse.

Customer Responsibilities (General)

• You must use our network and servers responsibly and comply with Danish law while avoiding causing inconvenience to others.
• You must keep your information up to date, including address, contact information, and billing information.
• You must comply with all applicable laws and regulations in your business use of our services, and you are responsible for the content you send and receive.

Our Response

We generally give you the freedom to manage your own content, but we reserve the right to suspend your solution without notice if we believe the content is illegal or infringes on others' rights.

Our Rights

We can suspend your solution without notice if you violate these terms. We have the ultimate authority to define what constitutes abuse.

Compensation

We are liable under Danish law, but compensation is limited to the payment for the service. We strive for 24/7 availability, but we are not responsible for certain loss situations.

Transfer of Rights

We can transfer our rights and obligations under this agreement after giving you advance notice. You cannot refuse consent to the transfer without a valid reason.

Withdrawal and Termination

You have a 14-day withdrawal period when setting up a game server. Subscription agreements are prepaid and automatically terminated upon expiry.

Handling of Personal Data

We process your personal data in accordance with a data processing agreement, which you can request via the control panel. We take necessary security measures to protect your information.

Contact

We offer unlimited support via our online support system. You can file a complaint through our online support system.